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POSTAGE / SHIPPING
We deliver all over Australia and New Zealand, as well as few other countries. Our shipping prices only just cover our costs (sometimes not even that) in an effort to make our shipping prices as affordable as possible for our customers. Your shipping cost is based on the weight and volume of your order and your geographic distance from Warner, QLD 4500.
We do not charge any handling fee.
Our integrated system calculates your order weight and volume to provide you shipping quotes to your delivery address, from our Couriers services as well as Australia Post. In order to figure out what shipping a given order will cost, please put the items in your cart and click checkout. You have an option to choose shipping services from our checkout page, and will be also provided with the exact cost of shipping before you confirm your order.
Your order will be shipped within 1-2 business days from Warner QLD 4500. Shipping timeframes depend on the service provider which unfortunately we do not have any control over. Australia Post will generally deliver your order within 5-7 business days after the shipment is lodged, and Couriers can take anywhere from 1 to 12 business days depending on your delivery address. International deliveries can take anywhere between 10 and 30 days depending on your geographical location.
There could be a chance that the shipping estimate can be inaccurate or we may be able to find a better shipping alternative for your location. If our actual postage cost is higher than what you paid, we will bear the extra cost. If the shipping cost is lower than what you have paid, we will refund you the remaining amount or add free products to your order depending on the situation.
We sometimes offer free home delivery to some Brisbane suburbs depending on the distance from Warner QLD 4500. If you have paid for shipping and we believe we can personally deliver at a lower cost, we will refund the balance. You can also request to pick up your order from us, for which we will again refund your shipping cost.
Please feel free to add a note to your order or contact us if you have any queries or special requests.