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Privacy Policy

YOUR INFORMATION


When you subscribe to our newsletter or purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


The information we collect from you may be used in one of the following ways:

  • To personalise your experience: Your information helps us to better respond to your individual needs.
  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
  • Email marketing: With your permission, we may send you emails about our store, new products and other updates.


CONSENT


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information by emailing us at contact@spicenirvana.com.au or via our contact form, using the unsubscribe link on our emails or by changing your preferences from your account section on our website. 


By using our site, you consent to our web site privacy policy.


DISCLOSURE


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


HOSTING


Our store is built on open source software OpenCart that provides us with the online e-commerce platform which allows us to sell our products and services to you. Our website is hosted on secure Australian based servers at Panthur. Your data is stored through OpenCart's data storage, databases and the general OpenCart application.


SECURITY


Our hosting provider and e-commerce software implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.


We offer the use of Secure Socket Layer (SSL) technology throughout our website. All supplied sensitive/credit information is also transmitted via SSL and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.


After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


LINKS


Occasionally, at our discretion, we may include or offer third party products or services on our website. When you click on links on our store, they may direct you away from our site. These third party sites have separate and independent privacy policies. We are not responsible for the privacy practices, therefore have no liability for the content and activities of these linked sites and encourage you to read their privacy statements. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.



COOKIES


Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.


We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.


If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.


AGE OF CONSENT


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES TO THIS PRIVACY POLICY


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.


This policy was last modified on 01/08/2017


Online Privacy Policy Only: This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions: Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


QUESTIONS AND CONTACT INFORMATION


If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, have any questions regarding this privacy policy or simply want more information contact us at contact@spicenirvana.com.au or via our website contact form.